Email us
isaacl@glassocial.comInclude your username, your device and iOS version, and what happened. For anything on-chain, add the wallet address and transaction hash. Screenshots help too.
Stay safe: Glas will never ask for your password, SMS verification codes, or a wallet’s private keys or recovery phrase. Our only support address is isaacl@glassocial.com. If someone claiming to be Glas asks for these, it’s a scam. Please report it.
Account & sign-in
I can’t get into my account.
Email isaacl@glassocial.com from the address on your account, with your username and the phone number you signed up with. Each phone number can only be linked to one Glas account.
How do I delete my account?
You can delete your account in the app under Profile → Settings, or by email. See Delete your account for both options. We remove your posts, stories, stored media, and interactions from our active systems. Anything already minted or published to a public blockchain or IPFS can’t be fully erased, because those networks are permanent by design. See Your Privacy Rights.
Who can use Glas?
Glas is for adults 18 and older.
Safety & reporting
How do I report a post or a user?
Use the report option in the app on the post, comment, or profile, or email isaacl@glassocial.com with the username and what happened. If someone is in immediate danger, contact your local emergency services first.
How do I block someone?
You can block any user from their profile in the app. Blocking and reporting can be used together.
My post was flagged or removed. Can I appeal?
Posts are checked by automated tools and human review, and automated checks can get it wrong. Email isaacl@glassocial.com with your username and a link or screenshot of the post, and we’ll take another look.
Someone under 18 is using Glas.
Let us know at isaacl@glassocial.com with their username. We’ll review the account and remove it if it belongs to a minor. Our Child Safety Standards explain how to report child sexual abuse or exploitation.
Collectibles & wallets
Are my collectibles worth money?
Not right now. Glas currently runs on a test blockchain network (Ethereum Sepolia), so tokens and collectibles minted there have no monetary value and can’t be redeemed for money.
Something went wrong with a mint or transfer.
Email isaacl@glassocial.com with your username, the wallet address involved, and the transaction hash if you have one. Blockchain transactions can’t be reversed, so we can’t undo a transfer sent to the wrong address.
I exported to my own wallet and lost access to it.
Items you export are held by your external wallet, and we never have its private keys or recovery phrase. We can’t recover a wallet you control, so keep your recovery phrase somewhere safe.
Payments & cash-out
How do I get a refund?
Purchases made through the App Store follow Apple’s refund policy, so request those from Apple. For anything else, email isaacl@glassocial.com.
Why do I need to verify my identity to cash out?
Cash-outs run through regulated payment partners, who are required to verify your identity (KYC) before paying out. Their checks can add holds or delays. If a payout seems stuck, email isaacl@glassocial.com.
Privacy & legal
How do I get a copy of my data, or ask you to correct or delete it?
Email isaacl@glassocial.com with your request. We’ll verify it’s you and respond within the time required by law. The Privacy Policy explains what we collect and your rights.
Someone posted my copyrighted work.
Send a copyright notice to isaacl@glassocial.com. Section 9 of the Terms lists what the notice needs to include.
Also see our Terms of Service, Privacy Policy, and Child Safety Standards.